Safety:
We promote safe environments, where our service users, their families and our team feel safe. We ensure everyone feels physically, emotionally, and psychologically safe.

Trustworthy and transparency:
We promote trustworthiness and transparency throughout our organisation by encouraging open and honest conversations that support positive relationship building.

Peer Support:
We encourage a culture that supports and uplifts each other during the most challenging days and celebrates individual and team achievements.

Collaboration and Mutuality:
We encourage our service users and their families to be active participants in planning and decision making, developing flexible, cohesive, and responsive care plans that are tailored to the needs of the service user. We promote mutuality when working with other organisations to breakdown hierarchies, ensuring the service users best interest remains at the centre of what we do.

Empowerment, Choice, and Voice:
We empower our service users to be independent, be involved in decisions about their own care, promoting a culture where our service users feel valued, listened to, and comfortable in saying how they feel.

Cultural, Historical and Gender Issues:
We respect the feelings and beliefs of our service users and are considerate to cultural and gender issues. We also take time to understand and get to know our service user’s life, past and present, allowing us to provide comprehensive support. Our organisation moves beyond stereotyping, bias, and assumptive behaviours.